Terms & Conditions

If you do not agree with any part of these terms and conditions do not place an order. If you have any questions please contact our customer services team. (Tel: +48-618515147 ,email: amercom@amercom.com.pl)

1.Contracting Party

Your order contract will be fulfilled by Amercom, a company registered in Poland under registered number 783-00-14-880 whose registered office is at Na Miasteczku 12, Poznan 61-144 , together with its agents and sub-contractors.

2.When the order contract is formed

When you click “Submit Order” to submit your order on-line or you fax, post or telephone us with details of your order, you are making an offer to take out a order which if accepted by us, will result in a binding contract.

If placing your order on-line your credit/debit card will be debited when your goods are dispatched. Although you will either see a page or receive an email if you have supplied your email address acknowledging that your order has been received successfully and is being processed, the contract between us is not formed at this point. A legally binding contract is formed on the date we send you written confirmation of your order.

You will receive this written confirmation within 24 hours of submitting your order in the form of an email confirmation or an acknowledgement letter. We will not be responsible if you fail to receive the written confirmation because you have supplied us with an incorrect postal address or email address.

We reserve the right not to accept or process your order for any reason. All orders are subject to validation checks and authorisation by your payment card issuer. If we do not accept your order and your credit/debit card has already been debited, we will notify you and refund your card in full immediately.

3.Right to refuse orders

We reserve the right not to fulfill and to cancel orders:

  1. In the event of obvious inaccuracies in prices, except that we may fulfill your order at the correct price;
  2. If we are unable to obtain payment authorisation from the issuer of your payment card.


We will deliver the magazines to the address you notify to us when you place your order.

Please allow up to 28 days for delivery (it is maximum time of the delivery, which depends on the destination). You agree that we will not be responsible for failure to deliver the magazines if you have supplied us with an incorrect address. We reserve the right to dispose of incorrectly addressed envelopes and their contents without an obligation to refund you or any other person if they are returned to us and despite efforts to contact you we do not receive correct address details.

5.Delay in delivery and non-delivery

We will not be liable to you for any delay in delivery or non-delivery of magazines in the following circumstances:

  1. Where the issuer of your payment card refuses to authorise payment to us;
  2. Where such delay or failure is due to circumstances beyond our control or the control of our sub–contractors and agents, including but not restricted to war, electricity power failure, utilities failure, failure of telecommunications links, failure of transport infrastructure, fire, flood, government act, act of God, legislative constraints, strikes, labour disputes or malicious damage involving employees.

6.Cancellations and Refunds

  1. You may cancel your order contract at any time by notifying our customer services team in writing. See contact details below.
  2. Credit Card Refunds: please note that all credit card refunds will be issued in sterling. Your Credit Card company will convert the sterling amount into your local currency and may charge an additional fee for completing the transaction. If you have any queries about credit card refunds kindly contact shop@amercom-hobby.com

7.Price Information

Prices displayed on the orders section of the website will prevail at all times in relation to orders placed on-line. Prices quoted on screen include delivery charges and taxes (where applicable).

If you make ongoing direct debit payments we reserve the right to increase our prices at any time and will notify you in writing with 10 days notice of any such price increase. Although we try to ensure that all prices are accurate, errors may occur. If we discover an error in the price of your order, we will inform you as soon as possible. You will have the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled. We will refund you in full if you cancel the order and have already paid.

8.Credit Card Payment

If you are under 18 or are not using your own credit/debit card to pay for the order, you must ask the permission of the credit/debit cardholder before entering the payment details. By clicking “Submit” you are confirming that you have obtained the express prior permission of the credit/debit cardholder.


Our liability to you in the event of magazines being lost in dispatch shall at our discretion, be limited either to replacement of the missing issues or refund of the cost of the missing issues.

To the extent permitted by law we exclude all other liability to you. Our exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence or that of any of our employees or agents.

These Terms and Conditions do not and shall not affect your statutory rights as a consumer.

10.Third Party Rights

A person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce or rely upon any provision of them.

11.Use of Personal Information

We use the personal and transactional information (e.g. name, address, e-mail address, credit card details) (“Personal Information”) you supply to us in order to fulfill your order order.

12.Unauthorized access to personal information

Unless a member of our staff has been fraudulent or negligent, we will not be liable to you for any losses you may suffer as a result of unauthorized access by a third party to the information (including in particular credit/debit card details) you transmit when you place an order. It is your responsibility to ensure the security of your own credit/debit card details to avoid unauthorized use


These Terms and Conditions are subject to change.

14.Direct Marketing Association (“DMA”)

We are a member of the DMA and adhere to the DMA Codes of Practice

15.Order rates in €

The prices quoted in € are an approximate figure. All credit cards will be debited in Pounds Sterling by your bank or building society on behalf of Amercom. US Dollar prices shall be converted by Amercom at the rate of exchange published by The Financial Times on the first working day of each month during the period of this order promotion. Euro prices shall be converted by Amercom at the rate of exchange published by The Financial Times on the first day of this order promotion. Your bank or building society may apply a different exchange rate to that applied by Amercom to convert the Pounds Sterling amount to your local currency and/or charge an additional fee for the transaction. If you have any queries about the prices charged by Amercom in connection with this order promotion, kindly contact amercom@amercom.com.pl

16.Order Gifts

  1. From time to time Amercom will run order offers on its titles for new subscribers which may include incentive gifts. These gifts will not be available for magazines delivered to overseas addresses.
  2. Gifts are subject to availability and strictly limited on a first come first serve basis

17.Governing Law and Jurisdiction

These Terms and Conditions are governed by English law. You hereby irrevocably submit to the exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are based.

18.Entire Agreement

These Terms and Conditions override any contrary terms or conditions published by us in relation to any order placed by you with us.


If you have any queries or comments about your order please contact out customer services team:Telephone: +48-618583 800 - lines are open Monday to Friday from 8.30am to 3.30pm (GMT)

Email: shop@amercom-hobby.com